We at Brandt Carpet and Flooring have been in close contact with several governing bodies in regards to our new Operatational management going forward as the country slowly starts back up in a new way of working.
We have had over 70 messages, phone calls and emails we have decided to put in the following conditions of our business for the next few months.
As of this week we are now offering social distancing home measures where we can come to you in our PPE, measure your requirements. If social distancing cannot be maintained we will not carry out this service. This is by appointment via our Facebook page and website.
Many of our suppliers are only offering a collection service, which will limit the choices available. We will only collect goods from 2 local warehouses and travel no more than 30 minutes. We have emails from the rest of our suppliers letting us know that deliveries should start back W/C 1st June.
At present many of our staff will remain Furloughed until we feel confident that our operations are safe.
We are topping up their salaries to ensure they can pay all their bills and support their family. We have ensured everyone that they will all return to work over the next 2-3 months, sooner if possible.
Fitting service will start next week on orders where we can collect the stock.
Our fitters must be able to work at distance. They have full PPE and will wipe down all surfaces they come into contact before the fitting and after. If any of our customers cannot agree to these measures we have the right to leave the property and not complete the work.
All customers with orders booked prior to the lock down and stock is available or on order will take priority over new orders.
As of 26th May 2020 we will be offering an appointment only service in our retail store. These will be limited to 4 customers per day. The retail store will be fully cleaned between each customer. Appointments will be limited to a maximum of 2 people. Social distancing at all times and we also recommend face masks if possible.(We have a very limited supply in the retail shop which we would like to ensure our teams have these, however some will be available).
Only 1 member of the team will be in the retail store at any one time.
We hope that all these measures will result in a positive solution to us opening back up fully in the next few months. We will monitor all actions daily. We are looking to take this approach for the next 2-3 months to enure that the safety of our staff and customers are at the heart of what we do.
We hope to welcome our valued past customers, and new customers back after these difficult times.
Brandt Carpet and Flooring Limited.
Brandt Carpet and FLooring is an independent flooring specialist based in Portchester, Hampshire. Our showroom has its very own design studio where creativity meets unprecedented value. We have over 45 years combined experience in the industry from domestic to commercial. We specialise in Luxury Vinyl tiles where the possibilities of design are unlimited. We pride ourselves on ensuring that the customer is at the heart of everything we do, from inital consultation, through to selection of flooring to expert instalation by our fully insured, and employed fitting team so you have confidence in our brand.
We have national contracts with some indusrty leading companies, interior designers and Retail giants. Our service is second to none which comes from our customers and clients.
We pride ourselves on offering something for everyone - whether its traditional, modern, vintage or eclectic - at prices to suit every budget. Our experience in-store staff have a wealth of experience and knowledge from subfloor preparation where we use the latest technology of floor lasers to the expert installation. We stay up to date on all the latest trends and styles so pop into our customer showroom and get inspired.